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MAS Communications’ live answering services can provide your business with long-term and temporary customer service response that will assure your customers or potential clients that someone is there for them and that their needs will be taken care of. Our live services can provide you with all the benefits of a full-time receptionist without the interviewing, hiring, training and investment. We offer options that will fit neatly into your budget.
Remote Receptionist
Our remote receptionist service is designed to manage any volume of incoming
calls, allowing you to continue your work uninterrupted. Our professional
staff, aided by state-of-the-art technology, will customize a remote receptionist
system to your specific needs and the needs of your customers. We can
gather information, deliver services and see to the efficient routing
and prioritization of your daily calls. This allows you to focus on the
tasks at hand, confident that you are not missing any business opportunities.
Call Overflow
Call overflow service helps businesses when they routinely experience
a surge of calls over short intervals, throughout regular business hours.
This call overload is a common occurrence for many businesses that can
leave customer calls unanswered and send potential clients seeking service
and help elsewhere.
With our overflow service, the calls your receptionist can’t answer will be routed to MAS Communications where they will get prompt response. Your customers will not experience busy signals, impersonal automated attendants, voicemail jail or long waits for the “next available operator.” What they will experience is our courteous and professional staff, while never suspecting that their call was handled by an outside service.
After Hours
This is a vital service for professionals and companies that provide emergency
and urgent need services. MAS Communications has extensive experience
in emergency calls. Our staff will remain calm and professional while
providing help and service to the caller.
If you work in any of these timely or demanding industries:
Funeral Home
Crisis Center
Septic System Repair
Health Care/Doctor on call
Insurance Claims
Any Business Requiring Quick Response
Your business can benefit from our live answering services.
All of these services have one thing in common.
They capture business opportunities. MAS Communications will be there
for you 24/7/365. We are always on duty so you don’t have to be.